Shipping & Returns
KIHD Products Shipping Information and Policy
KIHD Products ships anywhere in the world. Our free shipping policy only applies to Canadian address at this time.
KIHD Products Return Policy
At KIHD Products, our mission is to help you enjoy your outdoor adventures. We want you to have a great experience in our stores and in the outdoors. We do this by providing you with premium quality, well-designed products at competitive prices, combined with the best possible customer service and product knowledge.
We’re confident in our customer service and product selection and we want you to be happy with the products you’ve purchased from KIHD Products. If the purchased product break within 30 days due to manufacturing defects, KIHD Products will exchange the product upon reception of the defective item.
Some exceptions apply to the following products:
i. The refund or exchange on Magnesium Flint Firesteel will only be carried out on unopened packaging or if the product is not used and shows signs of manufacturing defects.
ii. Refund or exchange on the KIHD stove will only be made if the product is not used and returned in its original packaging. If the product shows signs of manufacturing defects before use, KIHD Products will replace the part at no additional cost to the customer upon receipt of the defective part.
Shipping charges to return the defective item will not be refunded but KIHD Products will ship the replacement item free of charge.
How to Return Merchandise:
87B Bronte Road
If you require any assistance, please feel free to contact Customer Service:
905-469-0687 or email: [email protected]
KIHD Products will act on your behalf for all manufacturer warranties for the products that we sell. Be sure to enclose a letter detailing your full address, contact information, and a copy of your receipt. Please explain, in detail, the defects that are present. Where applicable, please clean or launder the item before returning it for warranty consideration. Stated simply, we will always be here to help you.